Frequently Asked Questions
Welcome to our FAQ page, your go-to resource for answers to commonly asked questions. If you can’t find the answer you’re looking for, feel free to reach out to our dedicated customer support team.
Browse through the various product categories or use the search bar to find the specific item you’re interested in. On the product page, select the desired quantity and options. Then click on the Checkout button and finalise placing the order
Please use our Personalisation Details page to send us information about your order. Alternatively, you can email us your personalisation details to info@megaimage.co.uk. We will send you a digital proof prior to printing your order
Most orders will be dispatched in 2-4 working days
Making changes to the details on your account is quick and easy.
- Log in to your account using your registered email address and password.
- Once logged in, navigate to the “My Account” section.
- Within this section, you will find options to edit various details such as your personal information, shipping address, billing information
- After making the necessary updates, save the changes by clicking on the “Save Changes”
We do our best to accommodate our customers’ requests as much as possible. However, please note that personalised items are made specifically for you and cannot be resold. If you have just placed the order, please get in touch and we will cancel it. Please be aware that once production has started on your personalised item, cancellation will not be possible
If you have provided incorrect personalisation information for your order, please contact as soon as possible. Please note that personalised items are made specifically for you and cannot be resold. If you have just placed the order, please get in touch and we will amend your personalisation details. Please be aware that once production has started on your personalised item, cancellation will not be possible
Yes, absolutely. We offer a free sequential numbering service, just let us know
Here are some details about common paper sizes:
A7: A7 is our smallest paper size we use. It measures 74 mm by 105 mm. A7 is commonly used for taxi receipt books and small notepads.
A6: A6 is the next size up from A7. It measures 105 mm by 148 mm. A6 is often used for small NCR pads or items like postcards and flyers.
A5: A5 is an intermediate size between A6 and A4. It measures 148 mm by 210 mm. A5 is commonly used NCR pads, booklets and brochures.
A4: A4 is the most widely used paper size for general printing and office purposes. It measures 210 mm by 297 mm. A4 is commonly used for larger NCR books and pads, letterheads, and many other standard printing applications.
We understand that you are awaiting the arrival of your order, and we apologise for any inconvenience caused by any delays. Here’s some information to help:
- Check Order Status by logging in to your account on our website.
- Delays during Busy Periods: During peak seasons or busy periods, such as October and November or Christmas holidays, we may experience higher order volumes. We are working to fulfill orders as quickly as possible.
- Personalisation Details: If your order includes personalised items, please ensure that you have provided accurate and complete personalisation details during the ordering process or after.
- Contact us: If you have checked your order status, and it does not provide satisfactory information or if you have further questions or concerns, we are here to assist you.
We apologise for any inconvenience caused by receiving the wrong item. We strive to provide you with the best possible shopping experience, and we understand the importance of receiving the correct item. Please follow these steps to resolve the issue:
Contact us: Reach out to us as soon as possible to report the problem. Provide them with your order number, a description of the item you received, and the item you were expecting to receive. Include any relevant details or photos that can help us understand the discrepancy.
Return or Exchange Process: We will guide you through the return or exchange process. We may require you to return the incorrect item to us, and we will cover the return delivery costs. Alternatively, we may arrange for the correct item to be sent out to you directly.
- Product replacement: Upon receiving the returned item or verifying the discrepancy, we will take immediate action to resolve the issue. This may include sending you the correct item, providing a refund, or arranging for an exchange, depending on your preference.
